* Please note that the subscription is linked to a premises/address and remains non-transferable from the fixed address that you signed up for.
If the subscription is cancelled within a 24 month period, Telkom will charge you for the installation and activation as well as any other products you may have received for free.
No, your prepaid fibre comes with a WiFi-enabled device that will be wall mounted within your property.
Will I need to cancel the internet service if I can’t afford it?No, there’s no need to notify your ISP of cancellation. You merely recharge with the appropriate bundle when you want to use the service again. You must cancel the service if you are moving premises.
What can I do with Prepaid Fibre InternetYour Prepaid line will always remain active, however you will need to recharge/top-up to use it.
How long is my Prepaid bundle active for?Your bundle is time based. That means you will have unlimited access as long as you have an active Prepaid bundle.
Can I buy multiple bundles?Yes. You can buy as many bundles as you wish. They will not all become active at once. They will automatically activate one at a time as the previous bundle runs out.
Can I only buy bundles from one internet service provider (ISP)?Yes, if you have ordered your Prepaid line from an ISP, you will only be able to recharge with that ISP’s bundles.
How long is my bundle valid for if not used? Bundles purchased will automatically activate if the ONT and line are active. Bundles on non-active lines will expire after 6 months.
